V
Kraken Voice
More than an AI receptionist — Kraken Voice answers and places calls, qualifies leads, books appointments, completes workflows, and transfers to your team with full context. Every conversation becomes structured business data.
● ● ●
Search calls, agents, outcomes…
DK
Known customer
Caller
Hi, I’d like to reschedule my appointment on Thursday.
Kraken Voice
Of course, Jordan — I see your 2:00 PM with Marcus. Would Friday at 10:00 AM or 1:30 PM work better?
Caller
Friday at 10 works. Also, do you handle water heater installs?
Kraken Voice
We do! You’re rebooked for Friday at 10:00 AM — and I’ve texted you our water heater guide. Want me to have Marcus call about an install quote?
● CORE CAPABILITIES
Inbound & outbound AI calling
Custom voice agents with business-specific prompts and knowledge, natural responses, and campaign-based outbound calling.
Appointment scheduling
Book, reschedule, and cancel directly on your real calendars — Outlook, Google Calendar, ServiceTitan, and more.
Lead qualification
Collect information, verify identity, qualify callers, and add them to the right pipeline automatically.
Routing & warm transfers
Call queues, escalation rules, employee transfers with context, live monitoring, and human takeover.
Transcripts & summaries
Recording, real-time transcription, call summaries, sentiment analysis, outcome classification, and action items.
SMS during & after calls
Send links, documents, confirmations, and follow-ups by text while the conversation is still happening.
FAQ & status assistance
Answer common questions and handle order, service, or account-status requests using connected systems.
Numbers & infrastructure
Phone number provisioning, queues, routing logic, and phone-system integrations managed in one place.
Analytics & QA
Call volume, outcomes, usage, and quality assurance review — with deeper analysis in Kraken Data.
● NO MORE VANISHED CONVERSATIONS
Every call becomes structured business data.
Phone calls are where revenue happens — and where most software stacks go blind. Kraken Voice logs the transcript, summary, sentiment, outcome, and action items on the CRM timeline the moment the call ends.
✓ New callers become CRM leads automatically ✓ Qualified callers land in the right sales pipeline ✓ Missed calls create tasks and follow-up campaigns ✓ Negative sentiment alerts a manager immediately
Call history
DK
Today’s Calls
47 handled · 39 by AI · 8 transferred
CALLER
OUTCOME
SENTIMENT
ACTION
JM
Jordan Miles
Rescheduled
Positive
Opp. created
RF
Riley Fox
New lead
Positive
Pipeline
TB
T. Barnes
Billing issue
Negative
Mgr alert
??
Missed (after hours)
Voicemail
—
SMS rescue
Agent builder
DK
Voice Agent: “Front Desk”
Knowledge, behavior, and integrations — no code required
K
Business knowledge
Services, pricing ranges, hours, service area, FAQs
C
Connected systems
CRM records · team calendars · ServiceTitan jobs
R
Rules & escalation
Transfer emergencies · takeover on request · quiet hours
✓
Allowed actions
Book/reschedule · send SMS · create leads · log outcomes
● YOUR BUSINESS, YOUR RULES
Agents that know your business and stay in their lane.
Build voice agents around your services, policies, and systems. You decide exactly what they can do, when they escalate, and when a human takes over — with live monitoring the whole time.
✓ Business-specific prompts and knowledge, no code ✓ Warm transfers deliver the caller with full context ✓ Live monitoring and instant human takeover ✓ QA review and conversation scoring built in
● INTEGRATIONS
Connected to your calendars, systems, and phone stack.
Microsoft Outlook Google Calendar ServiceTitan CRMs Phone systems Ecommerce Industry software API & webhooks
● BETTER TOGETHER
C
Kraken CRM
Customer context on every call; transcripts and outcomes on every record.
M
Kraken Marketing
Appointments trigger confirmations; missed calls trigger rescue campaigns.
S
Kraken Social
A social inquiry can become a scheduled AI follow-up call.
D
Kraken Data
Volume, outcomes, sentiment, conversions, and revenue — measured together.
