The Kraken Platform

Five products. One foundation. Zero duct tape.

Every Kraken product is built on the same shared platform — the same customer records, users, permissions, integrations, automations, and reporting. Start with one product and add more without rebuilding anything.

One Shared Record

Watch one customer move through all five products.

Every product does its own job — and every action lands on the same customer record. This runs on its own; click a product to jump.

DK
Instagram · Comment
Live · Acme Services · Spring offer reel
Jordan MilesDo you handle water heater installs? Looking for a quote this week.
Acme ServicesWe do! Sending you details now — what's the best number to reach you?
→ Create CRM lead Assign to sales
DK
Journey: New Lead Nurture
Jordan Miles enrolled automatically · step 1 of 4
1
Welcome email sentOpened 4 minutes later
2
Water heater guide deliveredPersonalized from CRM lead source
3
SMS follow-up queuedSends if no reply in 24h
DK
Residential Sales Pipeline
Jordan Miles scored 82 · auto-assigned to Marcus
New 7
R. Fox$3,100
Qualified 4
Jordan Miles$4,800 · water heater
Quoted 3
Vista Clinics$12,500
Won 9
Summit HVAC$17,900
DK
Inbound — Jordan Miles Known lead
AI agent recognized the caller from CRM · 1:12
CallerHi — I messaged you on Instagram about a water heater.
Kraken VoiceOf course, Jordan! I have your quote request. Marcus has Thursday at 9:00 AM or Friday at 1:30 PM open.
CallerFriday works.
DK
Journey to Revenue
One report spanning social, marketing, CRM & voice
SourceIG reel
Touches6
Closed$4,800 Won
TouchpointProductDayValue
SComment → leadSocial0
VAI booked visitVoice1Appt
CDeal wonCRM5$4,800
Kraken Social captures the conversation A comment on an Instagram reel becomes a real lead — with the full thread attached, not a screenshot in someone's DMs.
JM
Jordan MilesCustomer record · Acme Services
Shared
  • S
    Lead created from Instagram commentSource captured automatically
  • M
    Enrolled in nurture journeyWelcome email opened · guide sent
  • C
    Qualified · $4,800 opportunityLead score 82 · assigned to Marcus
  • V
    AI call booked Friday 1:30 PMTranscript, summary & outcome attached
  • D
    Revenue attributed to the IG reel6 touchpoints · $4,800 closed
One record. Five products wrote to it — nobody re-typed a thing.
Shared Capabilities

Set it up once. Every product inherits it.

Accounts & authentication

Centralized user accounts and sign-in across the entire suite — one login, one identity, everywhere.

Roles & permissions

Role-based permissions by company, department, and location, enforced identically in every product.

Organization management

Companies, departments, locations, and multi-brand structures modeled once and shared everywhere.

Shared customer records

One customer and company record used by CRM, marketing, social, voice, and reporting alike.

Integration marketplace

Connect a system once — accounting, scheduling, ads, ecommerce, databases — and the whole suite can use it.

Workflow & automation engine

One visual engine for triggers and actions that cross product boundaries and connected systems.

Billing & subscriptions

Subscription and usage billing in one place, whether you run one product or all five.

Onboarding & setup

Guided account setup gets each product producing value in days — with your data imported, not retyped.

Notifications & tasks

One notification center and task system, so nothing important hides inside a single app.

Branding & configuration

Custom branding and configuration for your organization — including client-facing surfaces.

Reporting & dashboards

Shared reporting across the suite, with Kraken Data providing the deep analysis layer.

Developer connectivity

API, webhooks, database connections, and MCP connectivity for anything custom you need.

Security & Administration

Serious about your data — because everything runs on it.

Kraken is built as a secure multi-tenant platform with central administration for every product. Your admins manage one system, not five.

  • Secure multi-tenant architecture with tenant isolation
  • Centralized authentication and session management
  • Role-based access by company, department, and location
  • Activity history and audit logs on every record and action
  • Consent and communication-preference management
  • Central administration for all Kraken products
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Central Administration
Applies across CRM, Social, Marketing, Voice & Data
RoleScopeMembersAccess
OOwnerAll locations2Full
MLocation managerWestside4Location
SSales repOwn records11Limited
CClient viewerReports only9Read
Adopt at Your Own Pace

Start anywhere. Grow without rebuilding.

A customer can begin with one Kraken product and add more as needs grow — data, users, integrations, and business processes carry forward automatically.

1. Start with one product

Solve the most painful problem first — missed calls, scattered leads, or reporting that eats your week.

2. Add the next arm

New products appear alongside the old ones — same login, same customers, same integrations, same interface.

3. Run connected

Cross-product automations and full-journey reporting turn on naturally — because everything was connected from day one.

Start with one Kraken product. Build a connected business platform as you grow.

Tell us where your current stack hurts and we'll map the shortest path to connected.